Returns & Exchanges
Due to the perishable nature of our artisanal cupcakes, we are unable to accept returns or offer exchanges for food items once they have been shipped or picked up. If your order arrived damaged or does not meet our quality standards, please contact our customer service team within 24 hours of receipt for a resolution.
Inspect Your Delivery
Carefully examine your cupcake boxes upon arrival to ensure all items are present and in perfect condition.
Document Issues
If you notice damage or quality concerns, take clear photographs of the packaging and the product to assist in our investigation.
Contact Customer Care
Email our support team at [email protected] with your order number and photos within 24 hours of delivery.
Resolution Review
Our team will review your claim and, if approved, will arrange for a replacement shipment or a store credit at our discretion.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing